Track My Staff · Corporate CRM & Work Performance Platform
Capture an inquiry, qualify a sale, coordinate work, gather evidence, approve delivery and evaluate outcomes — inside one tenant-isolated workspace built for Saudi organizations, in Arabic and English.
01Platform at a glance
02Positioning and value chain
The strongest differentiator is continuity between customer context and accountable execution — one unbroken chain, six governed stages.
Lead intake with source and owner recorded
Identity, need and fit checked before the pipeline
One accountable owner per task
Permitted photos, notes and submissions
An independent reviewer accepts the revision
Scores traceable to source records
Every state change names its actor and writes its record. A completed task means accepted work, not submitted work — which is what makes the resulting performance measures defensible.
03Module catalogue M01–M18
Identical module contracts and migrations across editions. Brand labels, fields, pipelines and entitlements are configuration — never customer-specific code forks.
Provisioning, domains, branding, limits, lifecycle
Branches, departments, teams, roles, MFA, sessions
Audit, retention, privacy, backups, health
Accounts, contacts, addresses, deduplication
Leads, qualification, stage history, lost reasons
Calls, meetings, notes, click-to-chat, timeline
Checklists, dependencies, evidence, review
Restricted customers, visits, submissions, expiry
Targets, formula versions, scorecards, appeal
Private files, versions, scans, templates
Dashboards, scheduled reports, governed exports
Rules, routing, escalation, multi-step approvals
Line items, discount approval, validity, renewals
Cases, service calendars, resolution targets
Email, calendar, ERP, webhooks, SSO, API clients
Customer-visible requests, shared files, approvals
Audience filters, costs, attribution, outreach
Content calendar, approvals, publishing, metrics
Honest edges build trust. Four areas stay with their rightful system of record — the platform references them; it never pretends to be them.
“Agent” means a human representative, not an autonomous AI agent. Continuous background GPS is never promised through a PWA — check-in is an explicit action taken by the person on site.
04Roles and access
Three kinds of people, three access models. Each record, field, export and attachment is authorized independently.
Employees hold staff profiles attached to their membership, with department, team and effective-dated reporting lines.
External agents have a sponsor, an expiry date, allowed accounts, a territory and explicit assignments.
Customer-portal users access only deliberately published records for their own authorized customer account.
| Action | Manager | Employee | External agent | Customer |
|---|---|---|---|---|
| View CRM | Managed scope | Assigned or shared | Explicit grant | Published own |
| Create lead | Yes | If enabled | Own submission | Request form |
| Submit work evidence | Yes | Own assignment | Own assignment | Requested input |
| Approve own completion | No | No | No | No |
| Read KPI detail | Managed scope | Own only | Own only | No |
| Bulk export | Separate grant | No default | No default | No |
Nobody approves their own completion — in any role, in any edition. Review is an explicit, independent state.
Task engine · state machine
Site survey — Al-Ahsa
Completed means accepted. Every transition records its actor, its checks and its result.
05Product experience
An installable web app for desktop and mobile — no app store, one codebase, and the same permissions everywhere.
Works on the phones your employees and agents already carry. Large touch targets, labelled inputs and clear errors are essential, not polish.
Offline drafts (Business edition) queue with visible states — pending, syncing, applied, conflict. Approvals never use last-write-wins.
RTL and LTR with logical CSS properties. IDs, email addresses and phone numbers stay readable in mixed-direction text.
Two themes designed independently with semantic tokens, tenant branding and enforced contrast thresholds.
No continuous background GPS. Location is an optional, permitted capture taken by the person on site — never silent surveillance.
My Day
Tuesday 8 September · 6 open
Site survey — Al-Ahsa
Handover checklist
Call back — Nadia Q.
Submit visit report
Quote R3 approval
06KPI framework K01–K07
Every result links back to its source record IDs, exclusions, formula version and calculation run. Reopened work triggers a restatement — the previously published version is retained.
Tasks accepted by frozen commitment ÷ eligible tasks due × 100
First submissions accepted without return ÷ reviewed × 100
Tasks returned at least once ÷ tasks receiving review × 100
Eligible open tasks past committed due time at snapshot
Median business minutes from lead receipt to first meaningful response
Cohort leads qualified by observation cutoff ÷ eligible cohort leads × 100
Won deals closed ÷ (won + lost deals closed) × 100
A composite is suppressed where valid-weight coverage falls below the agreed threshold (proposed 80%) rather than shown as a confident number.
Below the minimum sample (proposed 10 reviewed submissions) results remain visible but are never league-table ranked.
A missing denominator is N/A, not zero. A true actual of zero may be valid. Agent and employee credit shares for the same revenue must total 100%.
07Security, privacy and governance
Isolation, MFA capability, audit fundamentals and secure backup are present in Core, Business and Enterprise alike — never premium-only controls.
Every request runs in one explicitly selected tenant context. Cross-tenant reads, merges and exports are blocked at the data layer as well as the application layer.
Multi-factor authentication capability, session control and scoped integration keys with no interactive login. Each record, field, export, attachment and bulk operation is authorized independently.
Cancellation is an event with a reason, never a deletion. Retired records keep a redirect. Reopened work retains the previously published version.
Retention, privacy requests and backups are administered features aligned to the Saudi Personal Data Protection Law. Sensitive identifiers are encrypted and masked.
A disconnected device cannot be guaranteed to erase its cache immediately. Exposure is reduced by minimal fields, a short cache lifetime, and the option to disable offline data entirely for sensitive tenants.
08Editions
Capability is cumulative. Each edition contains everything in the one before it.
For a first pilot: the full CRM-to-accountable-work chain, online.
Everything in Core, plus the controls that field operations need.
Everything in Business, plus governance and contracted service targets.
A downgrade disables new premium operations while keeping existing data readable — customer records are never deleted automatically because a subscription changed.
09Subscription terms
Two subscription tiers. Both include managed hosting, backups, monitoring and support seven days a week with a four-hour response SLA.
Tier one · Early subscription
37,000 SAR
Platform subscription, hosting and support included
Includes invoicing and payment links
Tier two · Yearly subscription
49,000 SAR
Everything in the early subscription, plus invoicing and payment links
Nonstandard integrations and large migration remediation are charged separately and defined in the commercial agreement.
10Invoicing and payment partners
Track My Staff records quotes, contract references and payment status. The accounting and payment providers remain the authority for invoices, cash receipts and statutory tax records.
Invoicing engine. Issues the customer invoice and holds the statutory invoice record.
The Saudi Zakat, Tax and Customs Authority, whose approval the invoicing provider carries.
Payment links. Card and local payment handling, settlement and status.
11Onboarding
Nine steps, starting with a discovery workshop: two to three weeks to a signed scope, sample data, role policy and agreed KPI definitions.
Pilot success is measured by real workflows completed, not logins. Login count by itself is not adoption.
12Frequently asked questions
No. Check-in is an explicit action taken by the person on site; continuous background GPS is never promised through a PWA. An agent may attach an optional, permitted photo or location during a visit, and productivity is not inferred from time logged.
No. Your records live in a workspace isolated to your organization and can be exported through governed import and export. Retention, privacy requests and backups are administered features aligned with the Saudi Personal Data Protection Law, and a subscription change never deletes customer records automatically.
No. The activities module offers click-to-chat, which opens a conversation from the customer record so a person writes the message. Automatic sending is not a feature.
No. Quotes, contract references and payment status are tracked in the platform, while the accounting system remains the authority for invoices, cash receipts and statutory tax records. The yearly subscription includes invoicing through Aliphia, approved by ZATCA, and PayMob payment links.
The Core edition runs online. The Business edition adds offline drafts with explicit sync status: pending, syncing, applied or conflict. Approvals and terminal transitions never use last-write-wins, and offline data can be disabled entirely for sensitive tenants.
Only what a sponsor grants explicitly, until a stated expiry date: selected customers and tasks in a private portal. An agent sees no internal margin, no staff scorecards and no other agents’ records, and sync revalidates access before anything is applied.
Yes. The interface is bilingual — Arabic right-to-left and English left-to-right. IDs, email addresses and phone numbers stay readable in mixed-direction text, and locale, timezone and preferred calendar persist per user.
Onboarding starts with a two-to-three-week discovery workshop that ends with a signed scope, sample data, role policy and KPI definitions, then continues through nine steps to acceptance signoff. Pilot success is measured by real workflows completed, not logins.
13Next step
Tell us about your teams, your customers and what you need to measure. We reply from Riyadh, in Arabic or English.
